Hotline Advocate – Part Time
About The Position
The Bridge is seeking a Part Time Hotline Advocate to provide crisis intervention and information and referral services through a 24-hour hotline for survivors of domestic/sexual violence and homelessness. This role involves answering the hotline, Live Chat, and text line to provide assessments, crisis intervention, information, referrals, and address immediate needs. The advocate will also assist with overseeing the HCDV shelter bed database, collecting and entering monthly data, and ensuring the TBOTW account is updated daily with bed availability. Reporting and compliance with grant and agency requirements are also key responsibilities. Additionally, the role includes assisting with hotline and crisis intervention training for staff and volunteers, and maintaining community resources by updating the resource manual. Casework for shelter residents, conducting initial assessments for emergency shelter services, updating resident census, and assisting shelter staff with transportation and other tasks may also be required.
Requirements
- Associate’s/Bachelor’s degree preferred, preferably in social sciences field. In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service arena.
- Must have own reliable transportation and a clean driver’s license.
- Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence and an overview of legal system.
- Ability to establish rapport and work with at-risk populations.
- Excellent communication skills required (both verbal and written).
- Ability to work independently.
- Must pass criminal background investigation check.
- Must provide and maintain current TX Driver’s License.
- Must have at least 5 years of driving experience.
- Must provide and maintain clean driving record and annually update driving record.
- Must provide and maintain current auto liability insurance.
- Must be authorized to work in the U.S.
- Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.
Nice To Haves
- Bilingual Spanish/English preferred.
Responsibilities
- Provide crisis intervention and information and referral services through a 24-hour hotline for survivors of domestic/sexual violence and homelessness.
- Answer 24-hour hotline, Live Chat, and text line to provide assessments, crisis intervention, information and referrals, and address immediate needs.
- Assist with overseeing the HCDV shelter bed database.
- Collect and enter monthly data on services provided through the 24-hour hotline into the database.
- Ensure TBOTW account is updated and accurate bed availability is noted, daily.
- Complete reports in compliance with grant requirements and agency requirements.
- Assist with hotline and crisis intervention training for staff and volunteers.
- Assist with the maintenance of community resources for survivors of domestic/sexual violence and homelessness by updating the resource manual.
- Provide casework to shelter residents on a limited basis, as necessary.
- Conduct initial assessment for emergency shelter services as needed.
- Update resident census to ensure available space.
- Assist shelter staff with transportation and assist resident advocates as needed with tasks relating to the daily operations of the Shelter as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
