Hotel Valet Supervisor

Propark Mobility•Boston, MA

2d•Onsite

About The Position

Propark Mobility is currently hiring Valet Supervisors for full-time opportunities to start immediately. This role involves developing and training shuttle drivers and valets, managing work schedules, handling customer complaints, overseeing the customer service program, and ensuring compliance with company and client policies. The position offers a flexible schedule, paid holidays, and a comprehensive benefits package for full-time employees.

Requirements

You are at least 18 years old.
You have a valid driver's license and have been driving for at least 2 years.
Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
You are a motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry.
You are a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
Your friends describe you as trustworthy, loyal and dependable.
You are self-sufficient, resourceful, collaborative and decisive.
You see a challenge as an opportunity and are looking for a position with a chance for growth.
You have a flexible schedule meaning that the position may require working weekends and holidays.
You have very strong conversational communication skills.
You have an exceptional way with people and you want more.
Ability to drive a manual/stick-shift car

Nice To Haves

Valet parking: 1 year+
Customer service: 1 year+

Responsibilities

Develop and train shuttle drivers and valets to ensure job expectations are met
Review and approve work schedules to ensure adequate coverage while minimizing expenses.
Develop and maintain excellent client relations and attend client meetings.
Handle customer complaints and day-to-day operational issues.
Manage employee work hour reports and submit payroll.
Oversee the customer service program to ensure customer satisfaction.
Develop budgets and monitor financials to meet business goals.
Review and evaluate audits to ensure integrity of revenue control.
Ensure compliance with company and client policies and procedures.
Complete required reports.

Benefits

$1,000 Signing/Retention Bonus!
Earn ANOTHER $1,000 for EACH new friend you refer who is hired!
Free Parking!
Flexible scheduling
Paid Holidays
Wellness
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
Paid vacation and an extra day-off on your birthday!! (FT Employees)
Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! (FT Employees)
Seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
Free parking while on shift at your assigned Propark location.