Hotel Valet Supervisor
About The Position
SP+, a Metropolis company, is an artificial intelligence company focused on enabling checkout-free parking experiences using computer vision. They are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. The company is reinventing parking to make everyday experiences remarkable. As a Valet Supervisor, you are an integral part of the guest experience, ensuring every "warm welcome" is handled with excellence. You will lead by example and oversee daily shift operations.
Requirements
- At least 6 months of guest service experience.
- A valid state driver’s license with a safe driving record.
- Must be at least 18 years of age.
- Ability to communicate effectively in English (written and oral).
- Must maintain a professional appearance and demeanor at all times.
Responsibilities
- Provide and guide your team to deliver 5-Star service to every guest.
- Maintain a high standard of professionalism to ensure total guest and client satisfaction.
- Focus on enhancing the well-being of both guests and associates to create memorable experiences.
- Ensure the proper functioning of your assigned shift from start to finish.
- Monitor and ensure that all team members adhere to Metropolis / SP+ Hospitality policies and procedures.
- Act as the first point of contact for associates during the shift to resolve issues quickly and effectively.
- Step in to assist with high-profile guests or resolve any service concerns on the spot.
- Maintain the flow of the parking facility to ensure efficiency and safety at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
