Hotel Valet Attendant - Blossom Hotel Houston

Towne Park•Houston, TX

4d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including delivery and pickup where applicable, during arrivals and departures. The position also supports guests with directions, transportation, reservations, facility information, and other requests. The schedule depends on hotel business volumes. The standard shift is 3:00 p.m. to 11:00 p.m., with afternoon/evening availability sought; scheduling is discussed during the initial interview. Compensation is $10 per hour plus daily cash tips. Eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company 401(k) plan. Benefit eligibility depends on job classification, length of employment, and hours worked; seasonal and temporary roles are not eligible for the listed benefits.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic, including calculations involving American currency, and understand 24-hour time and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the role’s physical demands, including extended periods sitting or standing, walking and other movements, and lifting or moving objects as described in the posting.
Availability for afternoon/evening shifts; standard shift time is 3:00 p.m. to 11:00 p.m., with schedules dependent on hotel business volumes.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests, use guests’ last names, and provide a welcoming experience.
Use the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions; deliver messages, items, and guest amenities; shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue and collect claim checks according to procedure; maintain complete vehicle and ticket records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags; calculate and collect revenue when needed.