Hotel Valet Attendant - Blossom Hotel Houston

Towne Park • Houston, TX

3d

About The Position

The Hotel Valet Attendant, identified in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality service. The role parks and retrieves guest vehicles safely and promptly and may assist with luggage services during guest arrivals and departures. It also involves helping guests with directions, transportation, reservations, facility information, and other requests; explaining parking procedures and rates; and maintaining complete and accurate vehicle and claim-check records.

The standard shift is 3:00 p.m. to 11:00 p.m., with afternoon/evening availability sought. The schedule depends on hotel business volume and will be discussed during the initial interview. The work is predominantly outdoors, sometimes for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including performing these operations with American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Availability for afternoon/evening work; the standard shift is 3:00 p.m. to 11:00 p.m., subject to hotel business volumes.
• Ability to meet the stated physical requirements, including lifting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet, use guests’ last names, and welcome them using the salutation of the day.
• Follow proper Towne Park phone etiquette and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver messages, items, or guest amenities; and shuttle guests to locations approved by the site.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the location on key tags after parking vehicles.
• Calculate and collect vehicle revenue when needed.

Benefits

• Accident insurance enrollment option
• Critical illness insurance enrollment option
• Hospital indemnity insurance enrollment option
• Telemedicine benefits enrollment option
• 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED