Hotel Valet Attendant - UF Health Flagler Hospital
About The Position
The Hotel Valet Attendant, identified in the description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage, including delivery, pickup, and storage where applicable during guest arrival and departure. The attendant greets and assists guests, explains parking rates and vehicle retrieval procedures, responds to questions, and provides information about the facility and nearby attractions. The role also manages vehicle keys, claim checks, and related parking records, and collects parking revenue when needed. Duties follow established practices and procedures, with work frequently checked or verified. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m. Most work is performed outdoors for extended periods, potentially for the full shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
- Ability to perform basic arithmetic, including calculations with three-digit numbers and American currency, and understand 24-hour and military time systems and rates applicable to elapsed time.
- Ability to perform parallel parking.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
- Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver messages, items, and guest amenities; and shuttle guests to approved locations.
- Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
- Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
- Eligible to enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
