Valet Attendant - UF Health Spanish Plaines Hospital

Towne Park•The Villages, FL

1d•Onsite

About The Position

The Valet Attendant, also referred to as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and bell services as needed. The attendant welcomes and assists guests, responds to inquiries, provides information about facility amenities and local attractions, and may shuttle guests to approved locations. The position also involves explaining parking rates and retrieval procedures, maintaining vehicle and claim-check records, and collecting parking revenue when needed. The work schedule may include AM, PM, or overnight shifts. The position is primarily outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
A valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic, including calculations involving American money, and understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to talk or hear; sit or stand for extended periods; and potentially run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
Vision abilities including close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.
Ability to work outdoors for extended periods and in extreme heat and cold.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and retrieval procedures to guests upon arrival.
Issue claim checks only after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.