Hotel Valet Attendant - Singer Oceanfront
About The Position
The Hotel Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists guests with luggage during arrival and departure when applicable. It also involves answering guest questions, providing information about hotel amenities and local attractions, delivering requested items, and supporting other approved guest transportation needs. The attendant explains parking rates and retrieval procedures, manages vehicle keys and claim checks, and accurately records vehicle and ticket details. The role follows established procedures and receives frequent direction and review. Work is performed mostly outdoors, potentially for the full shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- A valid driver's license for the state where applying, or within a commutable distance of that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
- Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
- Ability to perform basic arithmetic, including calculations involving American currency, and understand 24-hour and military time systems and rates based on elapsed time.
- Ability to perform parallel parking.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests and use their last names during interactions.
- Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver requested messages, items, and guest amenities, and shuttle guests to locations approved by the property.
- Explain parking rates and vehicle retrieval procedures to guests upon arrival.
- Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
- Complete and maintain ticket and vehicle information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record the vehicle location on key tags after parking.
- Calculate and collect vehicle revenue when needed.
Benefits
- Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
- Employees may enroll in the company's 401k retirement savings plan, subject to eligibility and plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
