Hotel Valet Attendant - St. Mark's Hospital

Towne Park•Salt Lake, UT

14d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage during arrival and departure, and helping guests with directions, transportation, reservations, facility information, and other requests. The associate explains parking procedures and rates, manages vehicle claim checks and related records, and may collect parking revenue. Work is full time, Monday through Friday, from 8:30 a.m. to 4:30 p.m. The role is primarily outdoors and may involve working in extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic with three-digit numbers and to multiply and divide with tens and hundreds, including using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Maintain complete and accurate valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect parking revenue when needed.