Hotel Transportation - Valet Attendant Lead

Kalispel Tribe•Airway Heights, WA

17d•Onsite

About The Position

Responsible for greeting and assisting guests of the Northern Quest Resort and Casino in accordance with AAA 4 Diamond /Forbes 4 Star standards. Ensures compliance with Kalispel Tribe of Indians-Internal Contracts, and Northern Quest Policies and Procedures. Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence. Greetings everyone at all times. Smiles, makes eye contact and verbally greets guests and co-workers from arrival to the property through departure. Maintain organization and control of the driveway at all times. Direct team members on order of vehicles and need bell assistance. Maintain constant contact with team members and supervisors to ensure smooth guest arrival and departure. Assists guests getting in or out of automobile. Opens main entrance door for guests. Follow procedures regarding the handling of keys and valet ticket distribution. May be required to park and retrieve guests vehicles while on shift. Record any damage to vehicles upon receiving or accepting a vehicle. Report to supervisors about any dangerous vehicle prior to driving. Distributes information with current brochures, fliers and Resort information. Be knowledgeable about our array of services and respond to questions. Assists with maintaining cleanliness of front entrance of casino. Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned. Comply with resort safety and Loss Control Procedures Ensure control/protection of company assets. Ensure guest confidentiality standards are followed. Report unsafe conditions and anticipate hazards constantly. Report accidents or injuries to management or security immediately. Takes numbered tag from customer, locates vehicle, and surrenders it to customer. Use proper interpersonal skills when dealing with customers and employees. Works as a team with other associates to maintain the best service standards possible. Responsible for maintaining a good attendance record. This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

3 to 6 months customer service experience required
Must be computer literate with working knowledge of Microsoft programs and other computer software.
Ability to drive both automatic and manual transmission vehicles.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to maintain effective working relationships with department head and employees.
Excellent organizational, communication and interpersonal skills.
Ability to obtain and maintain a Kalispel Tribal Gaming License.
Must have in possession a valid state driver’s license while on shift.
Must be able to be insured by the company insurance carrier.
Available and willing to work nights, weekends and holidays as required.
Hepatitis A & B vaccinations are required as a condition of employment.

Nice To Haves

1 year of NQRC valet experience preferred
Experience in 4 star/4 Diamond hotel preferred.
Skill in identifying and resolving problems under pressure conditions.
High school diploma or general education degree (GED) preferred.

Responsibilities

Ensures compliance with Kalispel Tribe of Indians-Internal Contracts, and Northern Quest Policies and Procedures.
Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
Greetings everyone at all times. Smiles, makes eye contact and verbally greets guests and co-workers from arrival to the property through departure.
Maintain organization and control of the driveway at all times.
Direct team members on order of vehicles and need bell assistance.
Maintain constant contact with team members and supervisors to ensure smooth guest arrival and departure.
Assists guests getting in or out of automobile.
Opens main entrance door for guests.
Follow procedures regarding the handling of keys and valet ticket distribution.
May be required to park and retrieve guests vehicles while on shift.
Record any damage to vehicles upon receiving or accepting a vehicle.
Report to supervisors about any dangerous vehicle prior to driving.
Distributes information with current brochures, fliers and Resort information.
Be knowledgeable about our array of services and respond to questions.
Assists with maintaining cleanliness of front entrance of casino.
Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned.
Comply with resort safety and Loss Control Procedures
Ensure control/protection of company assets.
Ensure guest confidentiality standards are followed.
Report unsafe conditions and anticipate hazards constantly.
Report accidents or injuries to management or security immediately.
Takes numbered tag from customer, locates vehicle, and surrenders it to customer.
Use proper interpersonal skills when dealing with customers and employees.
Works as a team with other associates to maintain the best service standards possible.
Responsible for maintaining a good attendance record.