Hotel Support & Content Coordinator

Tablet Hotels - The Hotel Experts at MICHELIN•New York, NY

7d•$80,000 - $80,000•Hybrid

About The Position

MICHELIN Guide and Tablet Hotels are two brands within the Michelin Lifestyle ecosystem that comprise our hotel booking business. We’re all about discovering the world's most extraordinary hotels — places where you’ll find a memorable experience, not just a room for the night. We’ve scoured the earth, evaluating hotels that meet our high standards across every price point, creating a hand-picked selection that’s proven and inspired. Our mission is to open doors to places people will love that they might not have found on their own, extraordinary places that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union. Headquartered in New York City and Paris, we operate in eight languages and now recommend over 6,000 incredible hotels located in over a hundred different countries. And if you really want to take it to the next level, our Plus membership provides VIP upgrades and amenities at hundreds of our properties. As our Hotel Support & Content Coordinator, you’ll report to the Head of Business Development and support a variety of teams including Content, Design, Connectivity, and Customer Service to ensure that information for every hotel partner is accurate, clear, and consistent across the Tablet Hotels and MICHELIN Guide websites and mobile apps ecosystem. The ideal candidate will have a strong interest in ecommerce and be an active participant in helping us build a compelling user experience that generates hotel bookings across all platforms. Additionally, you’ll offer MICHELIN Key communication support during peak activity periods.

Requirements

1–3 years of experience in hospitality operations, coordination, or content management.
Comfort working with globally shared inboxes, ticketing systems, and workflows.
Familiarity with extranets, content management systems, and hotel platforms.

Responsibilities

Act as the primary owner of incoming hotel content requests (descriptions, images, amenities, property details).
Troubleshoot and assist hotels with Extranet-related issues, including MFA reset support.
Execute approved updates to hotel descriptions and images across internal systems.
Ensure content accuracy, consistency, and alignment with internal quality and content standards.
Proactively follow up with internal teams or hotel partners when information is missing, unclear, or incomplete.
Serve as the first point of review for all content-related requests.
Triage, prioritize, and process requests efficiently, escalating only when necessary.
Help reduce operational noise by filtering and organizing inbound requests before they reach Business Development and Distribution Managers.
Perform final quality checks before closing requests to ensure all updates meet brand and content standards.
Share insights and recommendations with management to help improve workflows, documentation, and internal processes over time.
Provide additional operational support during peak periods, including the annual MICHELIN Key award cycle.
Distribute MICHELIN Key communication kits and logo assets to hotels upon request.