Hotel Supervisor, Glacier View Lodge

Pursuit Collection•Jasper, AB

1d•Onsite

About The Position

This is a full-time seasonal role for Spring/Summer 2026, based at the remote Columbia Icefield in Jasper National Park. It's an on-site living position, located 100 km from Jasper, surrounded by stunning glacier views and mountain adventure. The role is part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the Glacier Adventure and Skywalk. Staff live on-site with accommodations and three hot meals per day provided. The Hotel Supervisor will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge, encouraging guests to refresh and relax in a spectacular location. This is a multi-faceted position that can include assisting the Housekeeping team, managing Housekeeping, Host, and Front Desk teams, inspecting work to ensure standards are met, assisting the Hotel Manager with quality control, stock and inventory control, investigating complaints, submitting rooms for check-in, reporting issues, assisting with training programs, and enforcing company policies.

Requirements

Previous supervisory experience in housekeeping, front desk and or hotel operations required
A positive, helpful, team-oriented, inspiring, cooperative attitude to all aspects of the job
Enjoy working autonomously and independently
Current Alberta Pro Serve Certification (Required)
Process information quickly and take initiative to recommend solutions to challenges
Stay cool under pressure by being resilient, adaptable and flexible
Organization and time management skills are a must
Previous cash handling, hotel front desk, hotel night auditing experience, assets
Ability to think outside the box with quick, thoughtful judgement and a positive attitude
Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
Able to lift 50 pounds (suitcases, laundry bags and mail)
Guest service-oriented mindset and a passion for delivering memorable experiences
Enjoy working with a team in a busy, fast-paced environment
Exceptional guest-service skills and a friendly, approachable, interactive nature
Guest service-oriented mindset and highly attentive to detail
Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
Very important: must be flexible to work mornings, evenings or night shifts as required

Nice To Haves

A passion for making a difference for each guest and employee is the most important aspect of this position!

Responsibilities

Assists Housekeeping team in all areas of daily housekeeping service
Manages Housekeeping, Host and Front Desk teams on Manager’s scheduled days off and all other times as required
Inspects the work of housekeepers, hosts and front desk agents to ensure that proper operational standards are met and maintained
Assists the Hotel Manager in maintaining quality control in all areas of the Lodge
Assists the Hotel Manager in the control of stock & inventories of supplies and linens to ensure adequate supply levels are maintained
Assists the Hotel Manager in investigating all complaints/suggestions regarding all GVL services and takes appropriate corrective action
Works closely with the Hotel Manager to submit rooms for check-in and reports of any room or guest issues
Assists Hotel Manager in organizing and providing training programs in accordance with the housekeeping/host/front desk standard procedures
Enforces all company policies and regulations
Other duties as assigned