Hotel Specialist - Travel Services (Luxury Cruise Industry)
About The Position
Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury. Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe. The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality. Job Summary At The Ritz-Carlton Yacht Collection, every journey begins long before our guests step onboard. Our Travel Services team plays a vital role in curating the seamless, end-to-end experience that defines our brand. We are seeking a Hotel Specialist within our Travel Services team to support the growing strategic importance of Travel Services as both a guest experience enhancer and a business driver. This role is responsible for the day-to-day execution of sourcing, pricing, and coordination activities related to our shore-based programs, including pre- and post-cruise hotels and transfers. As a key contributor to the guest journey, the Hotel Specialist ensures that each experience — from the moment guests arrive at their pre-cruise hotel to their post-cruise departure — aligns with the luxury standards and personalized service synonymous with The Ritz-Carlton Yacht Collection.
Requirements
- Strong knowledge of travel planning, travel industry, and/or Cruise industry
- Native English written and verbal communication skills
- Excellent organizing skills and accuracy when working with details under time pressure
- Positive team-player attitude
- Excellent communication skills
Nice To Haves
- Experience in hospitality or cruise industry operations, preferably within hotel contracting, travel coordination, or land programs.
- Strong organizational and communication skills with a passion for luxury service.
- Ability to thrive in a fast-paced, dynamic environment with global partners and stakeholders.
- BSc/BA in travel, hospitality, or equivalent working experience is a plus
Responsibilities
- Manage day-to-day operations related to hotel sourcing, rate negotiation, and availability management for pre- and post-cruise programs.
- Coordinate logistics for ground transfers and guest accommodations to ensure seamless alignment with cruise itineraries.
- Collaborate with suppliers, destination partners, and internal teams to uphold service excellence across all land-based guest experiences.
- Support pricing analysis and contract execution to maintain competitive and value-driven hotel offerings.
- Deliver an exceptional, brand-aligned experience that enhances the overall cruise journey.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
