Hotel Shuttle Driver - Walt Disney World's Swan Reserve

Towne Park•Lake Buena Vista, FL

4d•$14 - $20•Onsite

About The Position

The Shuttle Driver transports guests to and/or from the hotel and approved local destinations in a friendly, efficient, courteous manner while following safe driving practices. The role also involves assisting guests with luggage during arrival and departure and maintaining vehicle activity and maintenance logs. The driver must learn approved pickup and destination points and be familiar with property outlets, meeting rooms, amenities, local attractions, and parking rates. The position requires courteous, professional communication with guests, location staff, and coworkers in person, by telephone, and by two-way radio. Drivers inspect vehicles at the beginning of each shift, monitor vehicle condition, and report malfunctions or damage. They protect guest and client information, assist patrons with entering and exiting vehicles, and may use specialized equipment such as wheelchair lifts. Drivers may not provide lifting services to guests and must inspect wheelchairs before use and clean them after each use. The role follows established practices and procedures, with specific directions and frequent checks. The work schedule is Saturday and Sunday, AM/PM. Most work is outdoors, potentially for an entire shift, and may involve extreme heat or cold. Travel of up to 5% may be required. The hourly base pay range is $14–$20.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
At least 21 years of age due to vehicle leasing contract requirements.
Maintain a valid driver’s license at all times and pass annual or semiannual motor vehicle record checks.
Pass a criminal background check, motor vehicle record check, drug screen, and other client requirements.
Complete Towne Park’s Wheelchair Safety Training course, as applicable.
Ability to drive a manual-transmission vehicle.
Ability to read and write standard English; comprehend simple instructions, correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic involving three-digit numbers and American currency, understand 24-hour and military time, and understand rates applicable to elapsed time.
Ability to meet the described physical demands, including lifting or moving objects up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Responsibilities

Transport guests to and from the hotel and manager- and client-approved local destinations using safe driving practices.
Learn and remember pickup and destination points and maintain knowledge of property outlets, meeting rooms, amenities, local attractions, and parking rates.
Communicate courteously and professionally with guests, location staff, and coworkers in person, by telephone, and by two-way radio.
Greet and acknowledge guests within 30 seconds, use guests’ last names when appropriate, and maintain composure and accuracy under pressure.
Inspect the vehicle at the beginning of each shift, monitor its condition, and record and report malfunctioning items or damage.
Assist guests with luggage during arrival and departure and help patrons enter and exit the vehicle without providing lifting services.
Protect guest confidentiality and the security of client financial and identifying information.
Check wheelchairs for safe operation before each use and clean them after each use.
Use specialized equipment, such as wheelchair lifts, when required.
Maintain vehicle activity and maintenance logs.