Hotel Shuttle Driver - Walt Disney World's Swan Reserve

Towne Park•Vista, FL

About The Position

The Shuttle Driver transports guests to and/or from the hotel and approved destinations in the local area in a friendly, efficient, and courteous manner, using safe driving practices. The role includes assisting guests with luggage during arrival and departure and maintaining vehicle activity and maintenance logs. Drivers operate vehicles seating eight people or fewer, including the driver, and may be required to use specialized equipment such as wheelchair lifts. They must follow established practices and procedures, protect guest and client information, and provide courteous service to guests, staff, and coworkers.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Must be at least 21 years of age due to vehicle leasing contract requirements.
Must maintain a valid driver’s license at all times and pass annual or semiannual motor vehicle record checks.
Must pass a criminal background check, motor vehicle record check, drug screen, and other client requirements.
Must complete Towne Park’s Wheelchair Safety Training course, as applicable.
Must be able to drive a manual-transmission vehicle.
Ability to read and write standard English and comprehend simple instructions, correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American money, and understand 24-hour and military time systems and rates based on elapsed time.
Ability to follow directions.

Responsibilities

Shuttle guests to approved destinations and learn and remember pickup and destination points.
Know property outlets, meeting rooms, amenities, local attractions, and parking rates.
Communicate courteously and professionally with guests, location staff, and coworkers by telephone, two-way radio, and in person.
Acknowledge and greet guests within 30 seconds, maintain a friendly and professional demeanor, and use guests’ last names when appropriate.
Inspect the vehicle at the beginning of each shift and monitor and report damage or malfunctions to the manager.
Assist guests with luggage during arrival and departure.
Protect guest confidentiality in accordance with HIPAA requirements and maintain the security of client financial and identifying information.
Assist patrons with entering and exiting the vehicle, offering a hand but not providing lift services.
Check wheelchairs for safe operation before each use and clean them after each use.
Maintain vehicle activity and maintenance logs.