Hotel Shuttle Driver
About The Position
The Shuttle Driver provides safe, courteous, and efficient transportation for hotel guests between the hotel, airport, local businesses, attractions, and other approved destinations. The position is an ambassador for the hotel, delivering exceptional guest service while maintaining the cleanliness, safety, and appearance of company vehicles. The driver helps create positive first impressions and memorable guest experiences through attentive, personalized service. The role also includes following company policies and safety standards, maintaining accurate records, and supporting other operational duties when transportation demand is low.
Requirements
- High school diploma or GED.
- Valid driver's license with a clean driving record.
- Must meet the hotel's vehicle insurance eligibility requirements.
- Passion for hospitality and delivering exceptional service.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Solutions-oriented mindset with attention to detail.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
Nice To Haves
- A CDL may be required depending on vehicle type and local regulations.
Responsibilities
- Safely operate hotel shuttle vehicles in compliance with federal, state, and local traffic laws.
- Transport guests to and from designated locations according to established schedules and service standards.
- Greet guests warmly and assist with loading and unloading luggage.
- Provide information about hotel amenities, services, and local attractions.
- Conduct pre-trip and post-trip vehicle inspections and report maintenance concerns immediately.
- Maintain vehicle cleanliness, appearance, and fuel levels.
- Monitor shuttle schedules and communicate delays or service interruptions to hotel management.
- Complete required transportation logs, inspection reports, mileage records, and incident reports.
- Follow company safety procedures and risk management guidelines.
- Respond appropriately to guest requests, complaints, and emergencies.
- Assist with guest services, bell services, or other operational duties when transportation demand is low.
- Maintain confidentiality of guest information.
- Attend required training sessions and departmental meetings.
- Deliver exceptional, personalized guest service and respond to guest needs with a solutions-first mindset.
- Follow company policies, safety standards, and procedures, and uphold accountability and operational excellence.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) retirement plan with company match, where applicable.
- Paid time off and paid holidays.
- Hotel room discounts across the global portfolio.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
