Hotel Self-Park Manager - South Florida

Parking Management Company•Miami Beach, FL

36d•$60,000 - $75,000•Onsite

About The Position

The Hotel Self-Parking Manager is a hands-on leader responsible for coordinating multiple hotel self-parking accounts within a designated territory. This position places a strong emphasis on client relationship management, ensuring that each property’s needs are met while maintaining high operational standards. By supervising hourly associates, managing daily processes, and fostering solid client partnerships, the Manager helps drive consistent results and positive customer experience.

Requirements

A high school diploma or GED is required.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
A valid driver’s license and reliable transportation are required.
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Passing and maintaining a clean background check.
Demonstrated ability to build trust, maintain strong relationships, and solve client concerns promptly.
Experience in scheduling, workflow optimization, and service quality monitoring to keep daily operations running efficiently.
Skill in hiring, training, and mentoring hourly associates; maintaining a motivated, cohesive workforce.
Familiarity with basic revenue tracking, labor cost management, and issue-spotting to support stable site-level finances.
Capacity to handle shifting priorities, resolve unexpected operational hurdles, and adjust work plans accordingly.
Comfortable with scheduling, revenue management, and communication tools relevant to multi-site parking operations.
Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Nice To Haves

Previous customer service experience is preferred.
Additional training or certifications in leadership or business management is beneficial.

Responsibilities

Serving as the main point of contact for each property, the Manager fosters open communication, promptly addresses concerns, and ensures that contractual obligations are consistently met.
Building trust with hotel stakeholders and proactively seeking feedback, the Manager creates strong, long-term partnerships that support service improvements and additional business opportunities.
Handling scheduling, staffing, and quality assurance at each location.
Conducting frequent site visits to identify and resolve operational issues—such as equipment malfunctions or process inefficiencies—while maintaining consistent standards of customer service.
Tracking site-level revenue, payroll, and expenses to highlight trends or irregularities.
Collaborating with the Regional Director on cost-control measures and accurate record-keeping to ensure each site remains financially sound and aligned with budget expectations.
Recruiting and training hourly associates, setting clear performance goals and offering ongoing coaching.
Modeling professional behavior and upholding company policies to maintain a supportive environment that promotes both employee satisfaction and strong customer service outcomes.
Providing regular status updates—such as weekly summaries and performance reports—to keep the Regional Director informed of progress, challenges, and needs across all accounts.
Using personal devices in emergencies or time-sensitive situations to coordinate quickly with staff or leadership.
Traveling to sites to oversee performance, address challenges, and support new account launches.
Providing consistent updates and performance insights to leadership.
Actively involving staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintaining an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seeking and applying feedback from both internal and external customers, promoting a culture of quality, and continuously working to enhance processes, services, and supervisory skills to drive team success.
Performing other tasks as needed to support the company’s overall operational and financial objectives, remaining flexible and responsive to evolving business needs.
Attending required staff meetings and completing assigned training modules in a timely manner.
Working flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.