HOTEL SECURITY

Texas Western Hospitality Group•Addison, TX

3d•Onsite

About The Position

Our Hotel Security team is responsible for maintaining a safe and secure environment for guests and staff. This role involves patrolling hotel premises, responding to alarms and disturbances, and ensuring adherence to security policies and procedures. The ideal candidate will be vigilant, observant, and capable of handling various security situations with professionalism and discretion.

Requirements

Knowledge of hotel security policies, procedures, rules, and regulations.
Knowledge of emergency procedures, operation of alarm doors, fire alarms, and key orientation.
Ability to patrol allocated areas of the hotel and property.
Ability to watch for suspicious, irregular, prohibited, or dangerous activities, situations, or persons.
Ability to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.
Ability to manage the collection, safeguarding, and redistribution of lost and found items.
Ability to circulate among visitors, patrons, and employees to preserve order and protect property.
Ability to answer alarms and investigate.
Ability to investigate disturbances by addressing the violator and the complainant.
Ability to take action to resolve disturbances.
Ability to monitor and authorize entrance and departure of employees, visitors, and other persons.
Ability to warn violators of rules infractions and expel persons who pose danger.
Ability to follow-up with warned and expelled persons.
Ability to call police, fire department, or ambulance in cases of emergency or dangerous conditions.
Ability to notify or warn guests and hotel staff of dangerous conditions.
Ability to advise guests or staff of emergency situations or the need to abandon facilities.
Ability to follow up with persons in danger.
Ability to write reports of daily activities and irregularities.
Ability to adhere to strict confidentiality.
Ability to work as a team with other security officers, staff, and departments.
Ability to maintain logs and/or records of activity.
Ability to inspect and adjust security systems, equipment, and machinery.
Knowledge and use of radio procedures, zone orientations, and telephone.
Ability to provide assistance and/or information to guests and others.
Ability to maintain a professional image through appearance and dress.
Ability to follow company policies and procedures.

Responsibilities

Remains knowledgeable of hotel security policies, procedures, rules, and regulations.
Remains knowledgeable of emergency procedures, operation of alarm doors, fire alarms, and key orientation.
Patrols allocated areas of hotel and property as directed and watches for suspicious, irregular, prohibited, or dangerous activities, situations, or persons, as outlined in hotel policy.
Patrols premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.
Manages the collection, safeguarding, and redistribution of lost and found items.
Circulates among visitors, patrons, and employees to preserve order and protect property.
Answers alarms and investigates.
Investigates disturbances by addressing the violator and the complainant.
Takes action to resolve the disturbance in the best interest of the hotel.
Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises.
Warns violators of rules infractions and expels persons who pose danger to the hotels well-being, using force when necessary.
Follows-up with warned and expelled persons to ensure their compliance.
Calls police, fire department, or ambulance in cases of a medical emergency, or any dangerous or threatening condition such as fire, presence of unauthorized persons, or non-compliant violators of hotel policy.
Takes initiative to notify or warn guests and hotel staff of dangerous conditions or areas on the hotels property such as fires, floods, construction sites, slippery floors, etc.
Takes the initiative to advise guests or staff of emergency situations or the need to abandon facilities.
Follows up with persons in danger to ensure their safety.
Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Adheres to strict confidentiality of all information.
Works as a team with other security officers, staff and departments for the well-being of the hotel and guests.
Maintains logs and/or records of activity during the scheduled shifts.
Inspects and adjusts security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
Knowledge and use of radio procedures, zone orientations, and telephone.
Provides assistance and/or information to guests and others when necessary.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.