Hotel Security

Red Deer Resort & Casino • Red Deer, AB

3d • Onsite

About The Position

Under the direction of the Security Manager, the Hotel Security Associate is responsible for providing a safe and secure environment for associates, guests and patrons of the Red Deer Resort & Casino. The Hotel Security Associate must be detail-oriented and thorough in report writing, which will ensure that any issues are addressed and corrected immediately. The day-to-day of a Hotel Security Associate can range from dealing with small guest annoyances to dealing with urgent, hotel-wide emergencies.

Requirements

• Minimum of 2 (two) years of customer service experience preferred.
• Minimum of 2 (two) years of security experience is preferred
• Certification or completion of courses dealing with De-Escalation of Situations and other relevant courses
• ProServe and Protect Certification.
• Certification in First Aid Level “C” with AED is preferred
• A high level of responsibility and ability to work well independently with minimal supervision;
• Ability to be a team player who possesses excellent interpersonal and leadership skills;
• Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions as required;
• Commitment to provide excellent service and exceed guest’s experiences;
• Professional grooming and presentation;
• Proven and effective communication skills, both written and oral;
• Must be fluent in English, both written and oral;
• Required to provide an updated and satisfactory Police Information Check and Drivers Abstract;
• Experience in all aspects of customer service
• Guest oriented with a sincere, helpful, caring and friendly personality;

Responsibilities

• Ensure the safety of the hotel, guests, and associates.
• Research and report any incidents in accordance with the standards of the hotel.
• Perform interior and exterior patrols of hotel property and be a visible security prescience while on duty.
• Escorting guests where necessary (e.g., if they are intoxicated and need to go to their room or if they are lost)
• Responding to calls when colleagues need assistance
• Participation and compliance with mandated Hotel and OH&S policies and procedures.
• Greet and communicate with Hotel Associates and guests in a positive and respectful manner.
• Follow Health and Safety practices at all times.
• Performs other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed