Hotel Security/Overnight Shuttle Driver
About The Position
The TownePlace Suites by Marriott hotel, located near the Charlotte airport and Billy Graham Parkway, is hiring for full-time Security/Overnight Shuttle Drivers. The persons hired for these positions will work 11pm-6am; weekday and weekend availability is required. The primary purpose of the Security role is to ensure the safety of guests and associates and the security of the hotel and property in the hotel’s continuing effort to deliver outstanding guest service. The primary purpose of the Shuttle Driver role is to transport guests in a prompt, friendly, and courteous manner using safe driving practices.
Requirements
- 21+ years of age.
- High School Diploma or GED required.
- Excellent written and verbal communication skills.
- Capable of following complex instructions.
- Strong interpersonal skills.
- Knowledge of security operations and procedures.
- Must have a valid driver’s license
- Must have a clean driver’s license with at least three years' driving experience on a full license
- Must be able to handle guest luggage in loading and unloading hotel vehicle
Nice To Haves
- Previous security work experience is desired, but not required.
Responsibilities
- Provide a welcoming presence to ensure guests feel safe and well cared for during their stay.
- Patrol the interior and exterior of the hotel and the property to observe, identify and monitor potential safety risks, security risks and undesirable conditions
- Respond quickly and efficiently to any security incidents, emergency situations, or alarms, including safety hazards, fires, medical emergencies, and threats to life and property
- Respond to guest inquiries and resolves guest issues in a timely, friendly and efficient manner
- Delivers requested service items to guest rooms and manages outside guest deliveries
- Enforce all hotel policies while remaining calm and respectful towards guests
- Adhere to all company service and operating standards
- Protect the hotels assets relative to theft, assault, fire, and other safety issues
- File completed reports of all shift activity
- Occasionally assist in non-security related functions as determined by the Manager on Duty
- Listen and respond immediately to customer and associate inquiries and requests for assistance
- Greet customers in a welcoming and friendly manner
- Comprehend and abide by all traffic regulations while transporting customers to and from the airport or other designated site
- Remain calm and alert at all times while operating vehicle, especially in high traffic areas
- Lift luggage, packages and boxes from cars, vans, and carts, placing items on the ground, onto baggage carts, or conveyors
- Maintain cleanliness of the hotel vehicles by cleaning and washing it when needed
- Take vehicles for periodic servicing and fueling as required
- Complete a pre-driving checklist for vehicles on a daily basis ensuring that all operational parts are in proper working order
Benefits
- Daily pay! Access up to 50% of your earned wages after every shift.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
