Hotel Security Officer

Crestview Management, LLC•Indianapolis, IN

7d•Onsite

About The Position

As a Loss Prevention / Security Officer at Hyatt Regency Indianapolis, you will be responsible for maintaining a safe and secure environment for our guests, colleagues, and property. You will play a vital role in upholding safety protocols, responding to emergencies, and delivering exceptional customer service. This is a dynamic role that requires vigilance, strong problem-solving skills, and a professional demeanor.

Requirements

High School Diploma or GED required.
Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
Basic computer skills for monitoring security systems and writing reports.
Excellent problem-solving abilities and a calm, professional demeanor in high-pressure situations.
Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Nice To Haves

Prior experience in security or law enforcement preferred, but not required; we are willing to train motivated individuals.
CPR and First Aid certification are a plus (or willing to obtain).

Responsibilities

Maintain a visible and approachable presence in high-traffic areas, monitoring guest activities and ensuring safety.
Conduct regular foot patrols of the property, inspecting for any safety hazards or unusual activities.
Respond promptly to emergencies, including medical incidents, fire alarms, and disturbances, acting as a First Responder when needed.
Investigate and document security incidents, accidents, and suspicious behavior through detailed written reports.
Enforce property rules, including trespassing laws, and manage potentially disruptive situations with tact and professionalism.
Assist with lost and found inquiries, ensuring accurate documentation and retrieval processes.
Provide assistance and direction to guests and colleagues in need, demonstrating excellent customer service.
Collaborate with local law enforcement or emergency services when required.
Monitor security camera footage and alarm systems, identifying potential risks or breaches.
Support other departments in ensuring safety during events, conferences, or peak hotel periods.