Hotel Sales Coordinator - Mandalay Bay
About The Position
Join the Team Behind the Magic at Mandalay Bay! As a Hotel Sales Coordinator, you’ll be the behind-the-scenes superstar helping our Sales team stay organized, connected, and ready to deliver unforgettable experiences. From coordinating schedules and meetings to preparing communications and supporting day-to-day operations, you’ll keep everything running smoothly in our fast-paced, high-energy resort environment. You’ll also play an important role in handling sensitive information, supporting guest needs, and creating a seamless experience for both our team and our clients. If you’re detail-oriented, love staying organized, and enjoy being at the center of it all, this is your chance to shine!
Requirements
- High School Diploma or GED
- Six (6) months of prior relevant experience in an administrative role
Nice To Haves
- Previous experience with Group or Room Reservations, Front Desk and/or Guest Services in a similar resort setting preferred
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Responsibilities
- Prepare and edit correspondences, communications, presentations, contract formatting, redlines, and updating systems to reflect contract terms and negotiated room rates
- Process reservations, invoices, billing information for accounting, confirmations, cancellations, special handling alerts, and amenities. Amenities could include but are not limited to site inspections, customer event weekends, and VIP stays
- Arrange and coordinate meetings, travel arrangements, and meal appointments within the property or outside travel
- Monitor, screen, respond to, and distribute incoming communications via e-mail and phone in a timely manner
- Provide guest service to internal employees, guests, and all customers of MGMRI
Benefits
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our Mandalay Bay employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
