Hotel Sales Coordinator & Office Assistant

TPG Hotels & Resorts•Traverse City, MI

26d•Onsite

About The Position

Hotel Sales & Office Coordinator Hotel Indigo Traverse City is seeking an organized and professional Hotel Sales & Office Coordinator to support group sales, reservations, billing, and general hotel administration. This on-site position serves as a key point of contact for group clients and works closely with the General Manager, Accounting/HR office, sales team, and hotel operations.

Requirements

Previous experience using a hotel property management system is required.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Strong organizational, communication, and customer-service skills.
Excellent accuracy and attention to detail.
Ability to work independently, manage multiple priorities, and meet deadlines.
Professional demeanor and discretion when handling confidential guest, employee, and financial information.
High school diploma or equivalent required.

Nice To Haves

Experience with hotel reservations, group sales, billing, front office operations, or administrative support is preferred.

Responsibilities

Respond to group inquiries and provide timely, professional follow-up.
Create and manage group room blocks, reservations, rooming lists, rates, and special requests.
Monitor group pickup, cutoff dates, deposits, and payment deadlines.
Coordinate group billing instructions, charge routing, invoices, and final payments.
Research and resolve billing questions or discrepancies.
Maintain accurate group files, client correspondence, and reservation records.
Provide basic administrative support to the General Manager, Accounting/HR office, and executive team.
Assist with reports, spreadsheets, filing, data entry, correspondence, and special projects.
Communicate group details and changes to the appropriate hotel departments.