Hotel Sales & Catering Manager - Doubletree Naples

Guest Services, Inc.•Naples, FL

About The Position

The Hotel Sales & Catering Manager is responsible for driving group, meeting, and event business while building strong relationships with clients and delivering exceptional service from initial inquiry through event execution. This role plays a key part in maximizing hotel revenue while ensuring memorable guest experiences.

Requirements

High School Diploma or GED required.
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Ability to travel and work weekends when required.

Nice To Haves

Bachelor’s or Business Degree preferred.

Responsibilities

Respond to inquiries, prepare proposals, and negotiate contracts.
Coordinate event details with clients and hotel departments, ensuring seamless execution of events and post-event follow up.
Solicits new business from assigned accounts and leads sent through internal referral mechanisms.
Manage account service through quality checks and other follow-up.
Respond to in a timely manner to client inquiries and feedback.
Identify and resolve client concerns.
Create contracts, BEOS, agendas, updating and distributing as needed, as well as additional administrative functions.
Answer phones and field questions from potential clients.
Send appropriate information to them in a timely manner.
Coordinate hotel staff to accomplish the work required to prepare for or facilitate function.
Maintain complete and up-to-date information in Sales Systems.
Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
Conducts site inspections for customer accounts when appropriate.
Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.
Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.