Hotel Guest Service Agent - Doubletree Naples
About The Position
Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel team members to ensure every guest experiences superior customer care. Responsibilities include checking guests in and out, assigning rooms, accommodating special requests, cash handling duties, answering phones professionally and ensuring the guests have an enjoyable and pleasant stay. ESSENTIAL FUNCTIONS Welcome guests to the hotel and assist them with check-in and check-out processes Manage reservations and bookings Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services Address guest complaints and resolve issues in a timely and professional manner Process payments and maintain accurate records Coordinate with other departments to ensure guests' needs are met Maintain a clean and organized front desk and lobby area
Responsibilities
- Welcome guests to the hotel and assist them with check-in and check-out processes
- Manage reservations and bookings
- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services
- Address guest complaints and resolve issues in a timely and professional manner
- Process payments and maintain accurate records
- Coordinate with other departments to ensure guests' needs are met
- Maintain a clean and organized front desk and lobby area
Benefits
- Paid Time Off (PTO)
- Paid Holidays
- Health/Medical, Dental and Vision benefits
- Team Member and Family Travel Program, which provides reduced hotel room rates at many Hilton Family of Brands hotels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
