Hotel Catering Manager - Doubletree Naples

Guest Services•Naples, FL

11d

About The Position

The Hotel Catering Manager serves as the hotel representative to prospective clients and customers who need to rent rooms, meeting space, food and beverage service, etc. The Hotel Catering Manager responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, conducts site visits and answers questions, prepares proposals, negotiates contracts, and services accounts for the hotel. The Hotel Catering Manager works with Director of Sales to develop sales plans and strategies to meet or exceed established revenue and room night goals. Works with various departments to ensure requested services are provided to customers. What are we looking for? Specifically, We Look For Demonstration Of These Values Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability

Requirements

High School Diploma or GED required.
Bachelor’s or Business Degree preferred.
At least 2 years of experience in related management.
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Ability to travel and work weekends when required.

Nice To Haves

Bachelor’s or Business Degree preferred.

Responsibilities

Present and sell hotel products and service to current and potential clients.
Solicits new business from assigned accounts and leads sent through internal referral mechanisms.
Proactively solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing leadership or other third-party data sources.
Manage account service through quality checks and other follow-up.
Identify and resolve client concerns.
Create contracts, BEOS, agendas, and additional admin functions as needed.
Ensure agendas an BEO's are distributed.
Answer phones and field questions from potential clients.
Send appropriate information to them in a timely manner.
Coordinate hotel staff to accomplish the work required to prepare for or facilitate function.
Maintains complete and up-to-date information on each account in Sales Force.
Ensures accurate and timely lead management. (24-hour response time)
Effectively presents hotel benefits and features based on customer needs.
Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
Conducts site inspections for customer accounts when appropriate.
Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.
Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.