Front Desk Manager - Doubletree Naples

Guest Services • Naples, FL

9d • Onsite

About The Position

The Front Desk Manager oversees the daily operations of the Front Desk, ensuring exceptional guest service, departmental coordination and productivity, adherence to standards and policies, and achievement of service and financial goals. This leader supports and coaches team members, resolves guest issues, and ensures an efficient, welcoming environment.

Requirements

• One to two (1-2) years Hotel Front Desk or Front Desk supervisory experience preferred.
• Ability to work flexible schedules including days, nights, weekends, or holidays.
• Excellent communication, leadership, and conflict resolution skills.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.

Nice To Haves

• Knowledge of Hilton systems a plus!

Responsibilities

• Ensure consistently delivery of exceptional guest service and hospitality.
• Oversee all daily front desk operations, ensuring efficient check-in, check-out, reservation handling, and posting accuracy.
• Assist in planning and developing daily operations for Front Desk; monitoring and management of room inventories and rates, forecasting and analyzing sales and revenue, labor, and profit, ensuring compliance with established budget.
• Supervise, recruit, train, coach, and schedule front desk team.
• Resolve guest issues, complaints, and escalations promptly and professionally.
• Partner with housekeeping, engineering, and food and beverage departments to ensure smooth operations and guest experience.
• Represent the company in a professional and positive manner at all times.
• Maintain and enhance the company’s image when interacting with team members, guests, clients, and vendors.
• Foster a positive, collaborative, hospitality focused work environment.
• Enforce and ensure safety and security policies and procedures.
• Report any safety issues or concerns to the General Manager.

Benefits

• by being a team member you will be able to take advantage of the Hilton Team Member Travel Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees