Hotel Room Service & Pool Server FT and PT- Entry Level

Bartell Hotels, a CALP•San Diego, CA

6h•Onsite

About The Position

Bartell Hotels is San Diego's largest independent hotel owner-operator, focusing on employees, customers, and community. Their properties reflect Southern California's beauty and hospitality, combining classic and modern design, restaurants, bars, marinas, and entertainment venues. The company culture emphasizes respect, pride, teamwork, and development, encouraging entrepreneurial thinking and empowering employees for career advancement. Bartell Hotels promotes from within and embraces diversity, inclusion, and equity. The Pacific Terrace Hotel, a TripAdvisor top-rated and AAA Four Diamond beachfront hotel, is San Diego’s premier luxury boutique hotel. It features 73 guest rooms and suites, offering an intimate setting for guests to relax poolside with ocean views, or enjoy activities in the local Pacific Beach, La Jolla, and Mission Beach neighborhoods. The hotel's team is known for delivering unrivaled hospitality. The primary objective of this position is to provide quality service to hotel guests through prompt and courteous food and beverage service. This includes serving breakfast, attending the pool, bartending, and providing room service. The role requires learning and using guest names during interactions. Candidates must be 21 years old or older with a valid driver's license and be flexible to work mornings, evenings, weekends, and holidays.

Requirements

Must be 21 years old or older
Must have a valid driver's license
Must be flexible and able to work mornings and evening, weekends and holidays
Ability to lift and carry up to 30 pounds for short distances
Ability to talk with different kinds of people to find out what services they want and to give them information
Ability to stand or walk for varying lengths of time, sometimes for long periods
Ability to lift and carry things like heavy trays
HS Diploma or equivalent
CA Driver's License Required plus Current DMV Printout
Must have or complete TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment
Must have Food Safety Handler Certification or willingness and ability to obtain one within 30 days of employment

Responsibilities

Meet and exceed customer and team member expectations by providing exceptional service and teamwork
Provide value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
Communicate effectively with customers, co-workers, and supervisors
Demonstrate teamwork by cooperating and assisting co-workers as needed
Take food and drink orders from customers
Serve bottled beer as well as prepare and serve mixed drinks
Acquire a working knowledge of basic bar and mixing skills in order to prepare all beverages listed on hotel cocktail menu
Prepare charge ticket and have guest sign acknowledging their orders
Take the initiative to greet guests in a friendly and warm manner
Keep the pool area neat and tidy, including picking up towels, replacing chair covers, picking up dirty dishes/cups, and organizing lounge chairs
Provide prompt, courteous service by delivering food and beverage orders to guest rooms
Carry silverware, linen, and food on tray or use serving cart to transport order to room
Set up table and serve food from cart
Answer questions regarding room service and respond to requests for additional food or drink service
Collect or stack dirty dishes on tray, table, or serving cart and remove from room or retrieve from outside of room
Verify guest's name and room number with Guest Registration Report, which should be updated every hour
Operate Room Service Vehicle in a safe and courteous manner, checking for pedestrians, driving at a safe speed, and yielding to oncoming vehicles
Acquire a working knowledge of hotel, in-house facilities, and local information to respond to customer questions
Inform manager of any customer dissatisfaction
Attend work on time as scheduled
Follow hotel grooming and dress standards
Minimize safety hazards by following all safety rules and procedures