Hotel Room Attendant FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

20h•Onsite

About The Position

Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the property. This role requires maintaining the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions, ensuring complete guest satisfaction. The attendant will clean guestrooms efficiently, typically averaging 28 minutes per room or less. Duties include sweeping, scrubbing, waxing, and polishing floors, as well as vacuuming carpets. The role involves emptying wastebaskets, cleaning and disinfecting high-touch areas and bathrooms, replenishing guestroom amenities and supplies, and replacing/refreshing linen. Maintaining quality standards, developing a critical eye for detail, and taking responsibility for the security of guestrooms and their contents are crucial. The attendant will report any lost belongings and assist in departmental training, laundry, public areas, or as a houseperson when needed. Demonstrating and promoting core values and managing confidential information are also key aspects of the position. Attendance and satisfactory completion of all assigned training are required, including monitoring compliance with Federal currency transaction reporting requirements (Title 31) and Anti-Money Laundering policies.

Requirements

Basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
Understand basic standards as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
Ability to stand, walk, bend, reach and move continuously to clean rooms.
Ability to push or lift heavy loads weighing up to 50 pounds as the position requires continuous transportation of laundry to and from guest rooms.
Ability to push and/or pull wheeled racks and carts weighing up to 100 lbs.
Strong communication skills in English both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Ability to have strong critical thinking, analytical and guest service skills.
Must possess a positive attitude with strong organizational and leadership qualities.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to follow and comply with established Casino guest service programs.
While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
The team member must be able to concentrate for prolonged periods.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
The team member must be able to communicate effectively in person or using telecommunications equipment.
The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
Frequently lift and/or move up to 30 lbs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

Spanish or other language skills a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Responsibilities

Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
Ensures complete guest satisfaction.
Provides clean guestrooms on an average of 28 minutes per room or less.
Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms as well as vacuuming carpeted areas in rooms.
Responsible for emptying guestroom wastebaskets and debris left behind.
Cleans and disinfects all high touch point areas in room to include but not limit to windows, mirrors, door panels, light switches, remote drawers.
Cleans and disinfects all bathroom area with appropriate chemicals.
Replenish guestroom amenities and supplies, i.e., tissue, soaps, shampoos etc.
Replace and refresh all linen in guest rooms.
Responsible for ensuring that Quality Standards and Service are maintained according to property, expectations.
Develops a critical eye for detail and perfection.
Takes responsibility for security of guestrooms and its contents.
Reports any lost or personal belongings left behind by guests.
Assists in the departmental training efforts.
Assists in laundry, public areas or houseperson as needed.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
Perform other duties as assigned.