Hotel Restaurant Server
About The Position
As a Pearl Restaurant Server, you will play a crucial role in delivering an exceptional dining experience to our guests by providing attentive, friendly, and efficient service. Your primary objective is to ensure customer satisfaction by accurately taking orders, serving food and beverages, and promptly addressing any guest needs or concerns. This is a sales position that requires the flawless execution of our Sequence of Service. As part of the sales process, this position requires accurate financial handling of all payment transactions and maintaining strict control of the bills. You will collaborate closely with kitchen and bar staff to ensure timely, accurate delivery of orders. This role also requires maintaining a clean, organized work environment and adhering to all health and safety regulations. Ultimately, your efforts will contribute to the restaurant’s reputation for outstanding service and encourage repeat business.
Requirements
- High school diploma or equivalent.
- Ability to communicate clearly and effectively with guests and team members.
- Basic math skills for handling transactions and making change.
- Ability to stand and walk for extended periods during shifts.
Nice To Haves
- Previous experience in a customer service or food service role is preferred but not required.
- Experience working in a fast-paced restaurant environment.
- Knowledge of food safety and sanitation standards.
- Familiarity with point-of-sale (POS) systems.
- Strong multitasking and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Responsibilities
- Greet and seat guests warmly and welcomingly.
- Present menus, explain daily specials, and answer questions regarding menu items, ingredients, and preparation methods.
- Take accurate food and beverage orders and enter them into the point-of-sale system.
- Serve food and drinks promptly and ensure orders are correct and meet quality standards.
- Check in with guests to ensure satisfaction and address any issues or special requests.
- Collaborate with kitchen and bar staff to ensure smooth and timely service.
- Handle guest payments and provide accurate change or process credit card transactions.
- Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations.
- Follow all health, safety, and sanitation guidelines to ensure a safe dining environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
