Hotel Restaurant Manager - Jackdaw Restaurant

O'Reilly Hospitality Management LLC•Aurora, CO

8d•$65,000 - $72,000•Onsite

About The Position

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM"). At OHM, we are a forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. We are committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. We are seeking supportive, collaborative, detailed-oriented people to join our team!

Requirements

Strong leadership and team-building skills with the ability to motivate, coach, develop, and hold team members accountable.
Excellent verbal and written communication, interpersonal, and guest service skills.
Strong organizational, time-management, problem-solving, and decision-making skills with the ability to prioritize competing demands.
Ability to manage multiple operational functions and remain composed and effective in a fast-paced environment.
Ability to analyze business needs, staffing levels, and operational results and take appropriate action to improve performance.
Strong knowledge of restaurant operations, food safety, sanitation, inventory control, cash handling, and service standards.
Ability to effectively manage and resolve guest concerns while maintaining professionalism and a positive guest experience.
Ability to work effectively with individuals with diverse personalities and backgrounds while maintaining professionalism, tact, and diplomacy.
Proficient in Microsoft Office Suite and restaurant/hotel point-of-sale and other applicable computer systems.
Professional appearance and demeanor with a commitment to maintaining OHM and brand standards.
Minimum of 2–3 years of restaurant, food and beverage, or hospitality experience, with prior supervisory or management experience preferred.
High School diploma or equivalent required; additional education or hospitality/restaurant management training preferred.
Experience leading, training, and developing restaurant or food and beverage team members.
Experience with restaurant operations, labor management, inventory control, cash handling, and guest service preferred.
Bilingual / Spanish is a plus.

Nice To Haves

additional education or hospitality/restaurant management training preferred
prior supervisory or management experience preferred
Experience with restaurant operations, labor management, inventory control, cash handling, and guest service preferred
Bilingual / Spanish is a plus

Responsibilities

Leads, trains, coaches, and develops restaurant team members, including participating in recruitment and hiring, onboarding, performance evaluations, recognition, engagement, and progressive discipline.
Oversees the daily operations of the hotel restaurant and related dining and breakfast service areas to ensure efficient, consistent, and high-quality service.
Establishes and maintains service standards that promote exceptional guest experiences and deliver world-class guest service.
Greets guests warmly and professionally, responds to questions and requests, and resolves guest concerns promptly and appropriately.
Plans staffing and service levels based on hotel occupancy, business forecasts, reservations, events, and anticipated guest volume to maximize operational efficiency.
Creates a positive, professional, and team-oriented work environment that supports employee engagement, accountability, and retention.
Assists with departmental budgeting, forecasting, revenue management, labor planning, and expense control to support financial performance and profitability.
Monitors labor utilization and adjusts staffing and team assignments based on business needs while maintaining appropriate service levels.
Oversees cash handling, guest check processing, point-of-sale procedures, and end-of-shift reconciliation in accordance with company and property procedures.
Monitors restaurant sales, service performance, guest feedback, and operational results and takes appropriate action to improve performance.
Maintains appropriate inventory levels and assists with ordering, receiving, storage, rotation, and control of food, beverages, supplies, and other restaurant products.
Helps control food, beverage, labor, and operating costs through proper portion control, inventory practices, waste reduction, and adherence to established procedures.
Ensures restaurant, dining, service, storage, and equipment areas are clean, organized, attractive, and properly maintained.
Ensures restaurant equipment is properly operated, maintained, and reported for repair or replacement as needed.
Ensures compliance with OHM, brand, health department, food safety, sanitation, EcoSure, OSHA, and other applicable standards and requirements.
Conducts and/or participates in inspections, audits, and corrective action processes to maintain compliance with company, brand, and regulatory standards.
Collaborates with Front Office, Sales, Banquets, Housekeeping, Culinary, and other hotel departments to coordinate guest needs, special events, group business, and overall hotel operations.
Reviews occupancy reports and other operational information to anticipate business needs and effectively manage the flow of guests and restaurant team members.
Ensures breakfast vouchers, reports, receipts, and other required documentation are accurately completed and submitted according to property procedures.
Performs restaurant service duties, including serving guests, processing payments, clearing tables, or assisting other team members, when necessary to support operations and guest service.
Maintains a visible management presence throughout the restaurant and leads by example in professionalism, service, teamwork, and accountability.
Reports to work as scheduled, on time, and in appropriate uniform in accordance with company policy.
Maintains knowledge of and complies with all OHM, brand, property, and departmental policies, procedures, and standards.
Performs other related duties and responsibilities as assigned by management.
Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness and Safety culture.