Hotel Overnight Agent/Night Auditor - Hyatt LI

Remington Hospitality • Brentwood, NY

4d • Onsite

About The Position

This role is responsible for performing all daily audit functions for the front office and each outlet of the hotel. The agent will review room and tax postings for accuracy, correct errors, and ensure all house charges are posted correctly. Daily back-ups of the front office computer system and night audit program will be completed, along with potential rebuilds of the front office system and reservation maintenance. The position requires understanding and adherence to the management company's accounting and credit policies. Additionally, the agent will handle all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, and answering calls promptly and professionally, providing accurate directions to guests.

Requirements

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors.
• Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
• Treat guests promptly, warmly, courteously and professionally.
• Give accurate and clear directions to room locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed