Hotel Night Auditor

Kinseth Hospitality•Deerfield, IL

1d•Onsite

About The Position

We are looking for a reliable and people-oriented individual to join our team. The Night Audit position is just two days, and the rest of the week would be either AM or PM shifts, making the position a full-time role. We are offering $18 per hour to a maximum of $19 per hour, depending on experience.

Requirements

Reliable and people-oriented individual
Must stay awake and alert all night.

Responsibilities

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake-up calls in an efficient, warm, and friendly manner.
Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures, and guest satisfaction.
Enters daily changes and balances accounts such as guest, house, guest tray, city ledger, and advance deposits.
Resets system for the next business day.
Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced, and timely.
Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security, and guest privacy.
Date stamps, sorts, and racks incoming mail, faxes, and messages.
Records and communicates guest special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services, registration of guests, and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bills, collects payment, makes change for guests, and makes deposits according to KHC cash handling procedures.
Makes, confirms, and cancels reservations via telephone, computer, and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as hotel room, food, liquor, or telephone to ledger.
Deposits guests' valuables in hotel safe or safe deposit box.
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
Maintains the cleanliness and organization of the hotel lobby and front desk area.
Washes, folds, and properly stores laundry (depending on business unit).
Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards.
Employees must also maintain a professional image and report to work as scheduled.