Operation Manager

The Ghoman Group•Indianapolis, IN

6d•$60,000 - $80,000•Onsite

About The Position

Ghoman Group is seeking an experienced, results-driven Hotel Operations Manager to lead the day-to-day operations of Indianapolis Inn. The successful candidate will be responsible for ensuring operational excellence, maximizing guest satisfaction, driving team performance, and supporting the property's financial objectives. This leadership position requires a hospitality professional with a strong background in hotel operations, employee development, guest relations, and revenue-focused management. The Operations Manager will work closely with the General Manager and department leaders to ensure all operational standards are consistently met while delivering exceptional guest experiences.

Requirements

Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
Minimum of 5 years of progressive hotel operations experience.
At least 2–3 years in a hotel leadership or management role.
Proven experience managing multiple hotel departments, including Front Office, Housekeeping, Maintenance, and Guest Services.
Strong understanding of hotel financials, budgeting, labor management, and operational reporting.
Experience with hotel Property Management Systems (PMS) and hospitality technology platforms.
Leadership and Team Development
Hotel Operations Management
Guest Relations and Service Recovery
Financial Acumen and Budget Management
Strategic Problem Solving
Communication and Interpersonal Skills
Staff Training and Performance Management
Operational Efficiency and Quality Assurance
Time Management and Organizational Excellence

Responsibilities

Direct and oversee all daily hotel operations to ensure efficiency, productivity, and exceptional service delivery.
Ensure all departments operate in compliance with company policies, brand standards, and hospitality best practices.
Monitor operational performance and implement improvements to enhance service quality and profitability.
Conduct regular property inspections to maintain high standards of cleanliness, safety, and presentation.
Champion a guest-focused culture throughout the property.
Address guest concerns, complaints, and service recovery situations promptly and professionally.
Monitor guest satisfaction scores and implement strategies for continuous improvement.
Ensure an outstanding guest experience from arrival through departure.
Lead, mentor, and motivate department managers and team members.
Assist in recruiting, onboarding, training, and retaining top hospitality talent.
Conduct performance evaluations and support employee development initiatives.
Foster a positive workplace culture built on accountability, teamwork, and excellence.
Assist in the preparation and management of operational budgets.
Monitor labor costs, departmental expenses, and operational efficiencies.
Review daily, weekly, and monthly performance reports and implement corrective actions when necessary.
Support revenue optimization efforts through effective inventory management and operational planning.
Identify opportunities for cost savings while maintaining service quality.
Ensure compliance with all federal, state, and local regulations.
Maintain adherence to Occupational Safety, Health, and Fire Safety requirements.
Oversee security procedures and emergency response protocols.
Ensure successful completion of internal audits and operational reviews.