Hotel Operations Manager
Bally's Chicago•Evansville, IN
•Onsite
About The Position
The Hotel Operations Manager oversees the daily operations of two property hotels including the Front Desk, Reservations, Laundry, and Housekeeping Departments.
Requirements
- Bachelor’s Degree from four-year college or university; 5 years related experience, or equivalent combination of education and experience
- Minimum 3 years hotel operations experience
- Strong Leadership capability
- Proficient In Microsoft Office Products (Outlook, Teams, Word, Excel)
- Knowledgeable of the Indiana Gaming regulations as well as company's internal controls, policies, and procedures.
Nice To Haves
- Experience working with Oracle Opera, Oracle Purchasing strongly preferred
- Excellent verbal and written communication skills
Responsibilities
- Generating room forecasts and daily revenue reports, including yield management.
- Responding to guest comment cards, letters, and phone calls, addressing complaints and resolving concerns.
- Staffing and supervision of Hotel Operations (i.e., Front Desk, Night Auditor, Reservations, Laundry, and Housekeeping).
- Formulating and implementing Hotel Operations policies and procedures and ensuring enforcement of company policies and procedures.
- Planning budgets and control of payroll costs.
- Establishing standards for personnel administration and performance, service to patrons, room rates, credit, and service.
- Adapting to changing business demands.
- Standing, sitting, and walking for prolonged periods of time (7+ hours).
- Following the Company Service Standards model.
- Other duties may be assigned at any time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
