Hotel Night Auditor (Montreal Beach Resort)

Madison Resorts•Cape May, NJ

10d•$17 - $19•Onsite

About The Position

An iconic Cape May resort hotel, the Montreal Beach Resort remains a favorite destination for beachgoers to the Jersey shore – and has been since 1966. Come join an amazing team with a fun culture while working in the beautiful Cape May environment! The property currently consists of our hotel, which boasts 70+ hotel rooms, a locally favorite restaurant, Harry's Ocean Bar & Grille, which includes Cape May’s only rooftop bar, and of course beach service. The resort is also proud to have Cape May’s only oceanfront liquor store – The Wine Cellar at Harry’s. The seasonal Night Auditor position represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior guest care. This role is for the overnight shift and runs the night audit report for the closing day, as well as setting up the next day's guests and team.

Requirements

High school diploma or equivalent preferred.
Must be able to work independently and be task oriented.
This position requires you to work the overnight shift.
Ability to communicate with the public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.

Responsibilities

Know, understand, and adhere to company established policies and procedures.
Ensures guest interactions are always positive.
Maintains an inventory of vacancies, reservations, and room assignments.
Responsible for running the night audit and setting up the next day's guests and team.
Walk property to ensure safety measures are in place along with resolving any guest concerns.
Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
Completes daily checklist.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the property, including dining and entertainment.
Knows daily activities and meetings taking place on the property and beach.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains guests’ privacy.
Maintains a high level of professional appearance and demeanor.
Performs other related duties as assigned.