Hotel Night Auditor
About The Position
The Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions. This role involves daily auditing, balancing, posting, and reporting on front desk, rooms, and food and beverage cash and credit operations to ensure accuracy of the property's financial and accounting records. The position also requires interacting with guests in a warm, friendly, and professional manner, providing the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, and promptly handling guest service requests and complaints. Responsibilities include making reservations, checking guests in and out, processing payments, answering phones, maintaining a cash drawer, operating office equipment, and ensuring guest and property safety by knowing all safety, security, and emergency procedures.
Requirements
- Minimum of 1 year of hotel front desk experience
- Ability to work overnight from 11:00 p.m. until 7:00 a.m.
- Understanding of general accounting practices and ability to compile facts and figures
- Strong oral and written communication and interpersonal skills
- Motivated to maintain excellent customer service reputation
- Strong attention to detail, organization and follow-up abilities
- Ability to be patient and creatively problem solve
Responsibilities
- Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Make reservations, check-in and check-out guests, process payments
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
- Ensure guest and property safety by knowing all safety, security and emergency procedures
Benefits
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
