Hotel Night Auditor
About The Position
The Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions. This role involves greeting and interacting with guests in a warm, friendly and professional manner, providing the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs. The Night Auditor will also handle guest service requests and complaints, make reservations, check-in and check-out guests, process payments, answer phones, maintain a cash drawer, operate office equipment, and ensure guest and property safety by knowing all safety, security and emergency procedures.
Requirements
- Ability to work overnight from 11:00 p.m. until 7:00 a.m.
- Understanding of general accounting practices and ability to compile facts and figures
- Strong oral and written communication and interpersonal skills
- Motivated to maintain excellent customer service reputation
- Strong attention to detail, organization and follow-up abilities
- Ability to be patient and creatively problem solve
Nice To Haves
- Hotel Night Auditor experience
- Customer service experience
Responsibilities
- Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Make reservations, check-in and check-out guests, process payments
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
- Ensure guest and property safety by knowing all safety, security and emergency procedures
Benefits
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Bonuses for going above and beyond to support team and guests
- Cash for bringing in business to our properties
- Paid Volunteer hours
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
- Same-day pay options
- Referral bonus
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
