Hotel Night Auditor (Weekends)

Donohoe Hospitality Services•Charlottesville, VA

2d•Onsite

About The Position

As the Hotel Night Auditor, you'll be the overnight backbone of hotel operations—balancing daily financials, reconciling departmental ledgers, and generating key performance reports. You'll also serve as the primary point of contact for late-night guest needs, ensuring smooth transactions and exceptional service during off-hours. This role blends accounting precision with guest-facing hospitality, keeping the hotel running seamlessly overnight. This position is scheduled for the weekend overnight shift, specifically Friday and Saturday nights from 11:00 P.M. to 7:00 A.M. Candidates must also be available to work holidays and additional overnight shifts as needed.

Requirements

Previous experience in hotel front desk or night audit roles (preferred)
Familiarity with property management systems
Basic accounting or bookkeeping knowledge
Strong customer service and communication skills
Ability to work independently and manage overnight operations
Experience handling cash, credit card transactions, and financial reporting
Strong attention to detail and accuracy in financial reporting
Proficiency in hotel property management systems (PMS) and Microsoft Office Suite
Excellent problem-solving and decision-making skills
Ability to multitask and manage time effectively during overnight shifts
Strong written and verbal communication skills
Customer service-oriented with a calm, professional demeanor
Ability to work independently with minimal supervision
Basic understanding of accounting principles and financial reconciliation
Dependable and trustworthy with a high level of integrity
Comfortable handling confidential guest and financial information.

Responsibilities

Representation of the hotel in a Manager on Duty capacity during the overnight shift.
Take note of and share key details of overnight events with colleagues and hotel leaders.
Ensure the safety and comfort of our associates and guests during the overnight shift.
Post all daily room and outstanding charges.
Balance all revenue totals of cash and credits against the revenue report.
Verify and prepare registration cards for arriving guests.
Handle the hotel phone system, transfer calls, and take messages for guests and hotel staff.
Take, modify, and cancel guest reservations.
Check in/out guests according to hotel and/or brand standards.
Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
Handle all guest questions and inquiries about the hotel and local surroundings.
Create and/or print the required reports.
Verify each front desk shift's transactions.
Finalize transactions completed during the day, including completing a daily income report and a daily F&B Revenue Report.
Maintain the cleanliness of the Front Office area.
Perform cashier duties, post phone charges, and other miscellaneous charges to guest accounts.
Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.