Hotel Night Auditor & Guest Services (Part-Time)

Lexima•Roanoke Rapids, NC

1d•Hybrid

About The Position

We are seeking a reliable, friendly, and detail-oriented Guest Service Representative / Night Auditor to join our hotel team. This hybrid role combines front desk guest services with overnight audit responsibilities. The ideal candidate delivers excellent customer service while ensuring accuracy in daily financial and operational processes.

Requirements

Strong communication and interpersonal skills
Ability to multitask and work independently
Comfortable with computers and reservation systems
Detail-oriented with strong problem-solving skills

Nice To Haves

Previous experience in hospitality, front desk, or customer service preferred
Night audit or basic accounting experience is a plus

Responsibilities

Welcome guests and manage check-in/check-out processes
Handle reservations, payments, and issue room keys
Answer phone calls and respond to online inquiries promptly
Assist guests with requests such as dining reservations or local recommendations
Resolve guest concerns with professionalism and care
Perform end-of-day accounting and close out daily operations
Reconcile guest folios, payments, and room charges
Balance cash drawer and verify credit card transactions
Review and correct discrepancies in financial reports
Run and distribute daily audit and revenue reports
Roll the system over to the next business day
Assist with setting up events or meetings as needed
Monitor inventory and restock front desk supplies
Perform light cleaning (counters, lobby upkeep, etc.)
Maintain a safe and secure environment during overnight hours
Complete other duties as assigned