HOTEL NIGHT AUDITOR

Town Pump, Inc.•Hamilton, MT

1d•Onsite

About The Position

The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Night Auditor who will model our mission statement “Genuine Hospitality from genuine people committed to providing comfort and service.” All Night Auditors are required to engage in selling hotel rooms over the phone and in person, explaining the amentities, benefits, and attempting to close the sale of each inquiry. All Night Auditors will be required to turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening and being observant etc. Town Pump is a growing company, with ever increasing opportunities for career growth.

Requirements

Engage in selling hotel rooms over the phone and in person, explaining the amenities, benefits, and attempting to close the sale of each inquiry.
Turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening and being observant.
Answer the hotel switchboard in a timely, efficient, and courteous manner.
Provide additional guest services, which may include airport transportation, minor maintenance, and additional room services.
Handle guest problems and complaints.
Serve as an information agent for hotel guests.
Perform a variety of clerical and office duties.
May be required to perform security checks and hall patrols.
Ensure that no revenue is lost by rooms that are not sold and that the hotel is not overbooked.
Prepare coffee and breakfast bar for guests if applicable.
Be thoroughly familiar with all emergency procedures concerning accidents, fires, bomb threats, illness of guests, and other incidents as outlined in the “Safety & Security” manual.
Have first-hand knowledge of the physical layout of the entire building.
Be responsible for accurate accounting of all guest rooms.
Communicate pertinent information to co-workers and management.

Responsibilities

Perform final checks of room charges and other transactions before audit, generate audit reports and records as outlined in audit procedures, and perform checks of audit reports as outlined in audit procedures.
Prepare credit card summaries and checks approval, prepare, and balance all reports required by management, and post room and tax revenues and any phone or other charges.
Perform check-in and out of guests, post payments and charges as necessary, be responsible for answering the hotel switchboard in a timely, efficient, and courteous manner, and be responsible for additional guest services, which may include airport transportation, minor maintenance, and additional room services.
Handle guest problems and complaints, serve as an information agent for hotel guests, perform a variety of clerical and office duties, and may be required to perform security checks and hall patrols.
Be responsible for daily execution of reservation checks to ensure that no revenue is lost by rooms that are not sold and that the hotel is not overbooked, prepare coffee and breakfast bar for guests if applicable.
Be thoroughly familiar with all emergency procedures concerning accidents, fires, bomb threats, illness of guests, and other incidents as outlined in the “Safety & Security” manual, must have first-hand knowledge of the physical layout of the entire building, responsible for accurate accounting of all guest rooms, and communicate pertinent information to co-workers and management.
Complete other duties as assigned by the Front Desk Supervisor, Assistant Hotel Manager, or Hotel Manager.