Relief Hotel Night Audit Overnight Supervisor

Cascada Pdx•Portland, OR

7d•Onsite

About The Position

Join our team at Cascada Thermal Springs and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking a dedicated and friendly Overnight Supervisor to ensure the seamless operation of our reception desk during overnight hours. Your role will be vital in upholding our high standards of service and sustainability. As the Overnight Supervisor, you will manage guest check-ins and check-outs, handle inquiries, and conduct nightly audits while providing an upscale and welcoming environment for our guests. Your attention to detail and excellent customer service skills will be crucial in ensuring a positive experience for every guest.

Requirements

High school diploma or equivalent.
Ability to work the 3rd (Overnight) shift.
Ability to lift and move up to 25 pounds and stand for extended periods.

Nice To Haves

Previous accounting, banking, hotel night audit experience preferred.
Previous experience in a reception desk role preferred, ideally in the hospitality industry.
Strong attention to detail and excellent organizational skills.
Ability to work effectively and independently in a fast-paced environment.

Responsibilities

Welcome guests warmly and assist with check-in and check-out procedures.
Handle guest inquiries and resolve issues in a friendly and professional manner.
Maintain accurate guest records and manage reservations.
Conduct nightly audits of accounts and ensure all transactions are accurately processed.
Collaborate with other departments to ensure guest satisfaction and smooth operations.
Ensure the security and integrity of the hotel during overnight shifts.