Hotel Night Audit Lead - Full Time (Harrah's Laughlin)

Caesars Entertainment • Laughlin, NV

5d • Onsite

About The Position

The Night Audit Lead oversees the nightly operations of the Front Desk team while performing all essential duties of a Front Desk Clerk. This role ensures accurate financial balancing, smooth overnight guest service, and strong leadership during the resort’s quietest but most critical hours.

Requirements

• Ability to perform all essential duties with accuracy and professionalism
• Strong knowledge of company policies, procedures, and safety regulations
• Excellent communication skills in English
• Strong attention to detail, problem-solving ability, and guest-service focus
• High school diploma or equivalent required
• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
• Working knowledge of Microsoft Office products

Nice To Haves

• One or more years of related hotel front desk or guest service experience preferred
• Familiarity with hotel property management systems preferred
• Equivalent combinations of education and experience considered
• Must possess and maintain applicable regional Gaming card(s) and/or license(s), if required

Responsibilities

• Greet guests warmly, verify reservations, and complete check-in and check-out procedures
• Prepare registration forms, obtain identification and signatures, and maintain accurate records
• Assign rooms based on guest needs, preferences, and availability
• Process billing inquiries, adjustments, and refunds with accuracy and professionalism
• Block rooms for groups, VIPs, Sales, and Casino departments
• Provide guidance, instruction, and support to Front Desk Clerks during the overnight shift
• Ensure all nightly audit procedures are completed accurately and on time
• Reconcile front desk accounts, credit card batches, room charges, and departmental revenue
• Prepare and distribute daily management reports, including occupancy and revenue summaries
• Monitor room inventory, rate integrity, and availability throughout the night
• Address and resolve guest concerns, complaints, or special requests promptly
• Maintain a clean, organized, and guest-ready front desk and lobby environment
• Assist with emergency procedures and incident reporting when necessary
• Verify accuracy of all overnight check-ins, check-outs, and reservation updates
• Coordinate with Housekeeping and other departments to ensure accurate room status
• Support security by observing guest activity and reporting irregularities
• Train new overnight front desk team members and provide ongoing coaching
• Ensure compliance with cash-handling procedures and maintain secure control of
• Directly supervises Front Desk Clerks during the overnight shift
• Provides coaching, support, and task direction to ensure smooth operations

Benefits

• Earn your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A People First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long-term financial goals
• Caesars Entertainment’s signature Family Style Service that makes our workplace feel like home
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED