Hotel Night Audit / Front desk Agent
Tru by Hilton Port St. Lucie•Port Saint Lucie, FL
•Onsite
About The Position
At Tru by Hilton Port St. Lucie, we’re committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you'll be the face of the hotel—delivering outstanding service and ensuring each guest’s stay is smooth, friendly, and memorable.
Requirements
- A people person with excellent communication and customer service skills
- Detail-oriented and able to multitask in a fast-paced environment
- Flexible availability (including weekends and holidays)
- High school diploma or equivalent required
- Must be dependable, professional, and team-oriented
Nice To Haves
- Previous hotel front desk or customer service experience preferred
- Familiarity with hotel systems and reservations is a plus
Responsibilities
- Greeting guests warmly and handling check-ins and check-outs smoothly
- Answering phones, managing guest inquiries, and resolving issues promptly
- Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system
- Communicating guest needs with housekeeping, maintenance, and other departments
- Handling payments, balancing cash drawers, and processing transactions accurately
- Managing guest accounts and updating internal systems
- Operating the hotel’s switchboard and wake-up call system
- Monitoring reservations and room availability to maximize occupancy
- Maintaining a clean and organized front desk area
- Completing shift checklists and handing off effectively to the next team member
Benefits
- Medical, Dental & Vision Insurance
- 401(K) with Company Match
- Paid Time Off
- A professional yet friendly work culture
- Hilton Team Member Travel Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
