Night Audit Desk Agent
About The Position
Responsible for organizing and balancing all daily revenues/cash receipts, running nightly computer reports, maintaining Hotel internal controls, nightly closing and back up of Hotel computer systems. Omni Chicago Hotel Experience Chicago’s stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world-famous Mag Mile, our AAA Four Diamond all-suite hotel is just steps away from high end retail stores, world class dining, and many of the most popular tourist attractions in Chicago. At Omni we are known for our quality and exceptional service that delivers “The Most Magnificent Memories on the Mile.” We only hire the best to ensure we continue our longstanding tradition. Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. What truly sets us apart is our team. We foster a culture that values learning, growth, and empowerment, offering opportunities for advancement and a workplace where everyone can thrive. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.
Requirements
- Excellent customer service and problem solving skills.
- Must have strong communication, computer and organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Prior guest service experience required, preferably hotel front office experience.
- Must be able to work a variety of shifts, including weekends and holidays.
- Ability to sit or stand for extended periods of time
Nice To Haves
- Prior Night Audit Experience preferred
Responsibilities
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
- Conduct a thorough and accurate Rooms Revenue Audit, involving all necessary control procedures, including but not limited to verifying room rates, bucket checks, follow-up on discrepancies, posting room and tax, and running final reports
- Distribute final reports to appropriate departments on a timely basis
- Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
- Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
- Participate with other members of management in developing plans to deliver special services to selected targeted markets.
- Provide a "Welcome Call" to guests as required by management.
- Be involved in resolution of as many guests' complaints as possible.
- Oversee Hotel operations including the safety & security of all guest, associates, and property.
- Strive to improve Medallia scores.
- Assist other departments as needed
- Facilitate a smooth and orderly workflow and maximum service to our guests
- Be conversant with all hotel promotional programs
- Maintain clean and safe work area
- Interact in courteous and professional manner with all guests, staff and community members
- Respond in courteous, professional and rapid manner in order to resolve guest and staff difficulties
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
