Hotel Manager

THE WILLIAMSBURG WINERY, LTD.•Williamsburg, VA

10d•$0 - $30•Onsite

About The Position

The Williamsburg Winery is seeking an experienced, hands-on Hotel Manager to lead the daily operations and guest experience at Wedmore Place, our 28-room European-inspired boutique hotel located on the winery grounds. The Hotel Manager is responsible for ensuring smooth daily operations across the front desk, housekeeping, breakfast service, pool, and guest bar areas. This position leads the hotel team, manages reservations and distribution channels, maintains property and service standards, and works closely with winery leadership and other departments to provide an exceptional experience for every guest. This is an active, guest-facing leadership role that requires someone who is comfortable assisting wherever needed, responding to operational challenges in real time, and setting a strong example for the hotel team.

Requirements

At least 3–5 years of hotel management, lodging operations, or hospitality leadership experience
Previous responsibility for front desk, housekeeping, reservations, and guest-service operations
Experience with hotel property-management systems; WebRezPro experience is a plus
Familiarity with Expedia, Booking.com, and other online travel agencies
Understanding of hotel performance measurements, including occupancy, ADR, and RevPAR
Proven ability to lead, schedule, train, and hold employees accountable
Strong organizational, communication, and problem-solving skills
Professional demeanor and a genuine commitment to hospitality
Ability to remain calm, responsive, and solutions-focused in a fast-paced environment
Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require
Ability to stand and walk for extended periods
Ability to regularly move throughout guest rooms, common areas, outdoor grounds, and pool spaces
Ability to lift and carry approximately 25–50 pounds when necessary
Comfortable working in both indoor and outdoor environments

Nice To Haves

Experience managing a boutique hotel or small-to-mid-sized property strongly preferred

Responsibilities

Oversee the day-to-day operation of the hotel, including the front desk, housekeeping, breakfast service, pool, and guest bar areas
Ensure a welcoming, polished, and consistent guest experience from reservation through check-out
Maintain high standards for guest-room cleanliness, common-area presentation, and overall property readiness
Respond promptly and professionally to guest questions, concerns, and service-recovery situations
Remain visible and accessible to guests and employees throughout hotel operations
Step into operational roles when necessary to support the team and maintain service standards
Encourage Wine Club membership by helping hotel guests connect with the winery and its offerings
Promote guest satisfaction and appropriately encourage guests to share feedback following their stay
Recruit, train, supervise, and schedule front desk associates, housekeepers, breakfast attendants, and other hotel employees
Establish clear expectations and maintain a culture of accountability, professionalism, teamwork, and hospitality
Conduct regular coaching, performance management, and employee development
Monitor staffing and scheduling based on occupancy, reservations, and operational needs
Ensure hotel employees follow company policies, service standards, and safety procedures
Manage reservations, room inventory, rates, restrictions, and availability through WebRezPro
Maintain and optimize room listings across Expedia, Booking.com, and other third-party booking channels
Monitor occupancy, average daily rate, RevPAR, booking pace, and market demand
Make informed pricing and inventory recommendations to improve occupancy and overall hotel revenue
Ensure reservation details, guest requests, packages, and group blocks are accurately entered and communicated
Identify opportunities to increase direct bookings, repeat stays, upgrades, and additional guest spending
Monitor departmental payroll, scheduling, purchasing, and operating expenses
Assist with the development and management of the hotel’s operating budget
Ensure accurate daily revenue reporting, payment processing, and reconciliation
Review operational reports and communicate hotel performance to senior leadership
Maintain organized records relating to reservations, staffing, inventory, incidents, and guest concerns
Implement procedures that improve efficiency, service quality, and cost control
Conduct regular inspections of guest rooms, common areas, exterior spaces, pool areas, and hotel equipment
Coordinate with the maintenance team and outside vendors regarding repairs, preventative maintenance, and property improvements
Ensure the pool and guest bar areas remain clean, safe, compliant, and ready for use
Monitor hotel inventory and ensure appropriate levels of linens, housekeeping supplies, breakfast items, guest amenities, and operating materials
Ensure compliance with applicable health, safety, alcohol-service, and hospitality requirements
Work closely with winery leadership, the tasting room, food and beverage, events, maintenance, marketing, and accounting teams
Support weddings, group reservations, corporate stays, winery events, and special guest experiences
Communicate group blocks, VIP arrivals, special requests, and operational needs across departments
Identify opportunities to strengthen the connection between the hotel and the overall winery experience