Hotel Manager (Harrah's LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

This position is responsible for supervising the daily operation of the Front Office area, primarily focusing on the Front Desk and VIP Services. The role involves recommending and implementing service and procedural changes, as well as monitoring and controlling expenses within approved budget constraints.

Requirements

One to two years of post high school education.
One to two full years of employment in a related position within this company or other hotel organization(s).
Thorough knowledge of guest services and hotel services, policies, procedures, and operations, including Front Desk and Casino/VIP Operations.
General knowledge of other hotel departments.
Supervisory/management skills.
Ability to compile facts and figures.
Ability to make occasional decisions guided by established policies and procedures.
Oral and written communication skills.
Ability to develop and enforce Standard Operating Procedures.

Responsibilities

Supervise Front Desk and VIP employees, including interviewing, scheduling, training, developing, empowering, coaching, counseling, recommending performance reviews, resolving problems, ensuring open communication, and recommending discipline and termination.
Develop Standard Operating Procedures (SOPs) for the daily operations of the guest service area.
Supervise compliance with SOPs and safety regulations, ensuring optimal quality service and hospitality for hotel guests.
Coordinate and supervise activities, fostering good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide maximum quality service.
Assist Sales and Marketing Departments in attracting and retaining customers through top-quality customer service.
Provide information and assist employees in recommending area restaurants, theaters, community events, and activities to ensure optimum guest satisfaction.
Monitor the Department budget to minimize expenses.
Implement emergency training procedures to ensure appropriate protection of hotel guests, staff, and company assets.
Maintain knowledge of emergency procedures, including guest-related responsibilities and evacuation procedures.
Perform special projects and other responsibilities as assigned, participating in task forces and committees as requested.
Perform other tasks as assigned by the Hotel Operations Manager.