Hotel Manager (Harrah's LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

This position is responsible for supervising the daily operation of the Front Office area, primarily focusing on the Front Desk and VIP Services. The role involves recommending and implementing service and procedural changes, and monitoring and controlling expenses within approved budget constraints. The Hotel Manager will also assist Sales and Marketing in customer retention by providing top-quality customer service and offering information about local attractions to guests.

Requirements

One to two years of post high school education.
One to two full years of employment in a related position within this company or other hotel organization(s).
Thorough knowledge of guest services and hotel services, policies, procedures, and operations.
Knowledge of Front Desk and Casino/VIP Operations.
General knowledge of other hotel departments.
Supervisory/management skills.
Ability to compile facts and figures.
Ability to make occasional decisions guided by established policies and procedures.
Oral and written communication skills.
Ability to develop and enforce Standard Operating Procedures.
Ability to work flexible hours including evenings, weekends, and holidays.
Ability to stand or walk for an extended period for the entire shift.
Ability to speak, read, write and understand English.
Ability to tolerate areas containing second hand smoke.
Ability to maintain regular, predictable attendance according to schedule.
Ability to handle a heavy business volume and sensitive situations relating to team member and guest problems in a timely manner.
Ability to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to respond to visual and aural cues.
Manual dexterity to operate all office equipment.
Ability to recognize and respond to individuals with questions.
Ability to maneuver around office and property.
Ability to work independently.
Ability to lift and carry 10 pounds.
Ability to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.

Responsibilities

Supervise Front Desk and VIP employees, including interviewing, scheduling, training, development, coaching, counseling, performance reviews, problem resolution, communication, and discipline/termination recommendations.
Develop Standard Operating Procedures (SOPs) for the daily operations of the guest service area.
Ensure compliance with SOPs, safety regulations, and maintain optimal quality service and hospitality for hotel guests.
Coordinate and supervise activities with event coordinators, meeting planners, on-site contacts, travel organizations, and limo services to ensure quality service.
Assist Sales and Marketing Departments in attracting and retaining customers by providing top-quality customer service.
Provide information and assist employees in recommending area restaurants, theaters, community events, and activities to ensure guest satisfaction.
Monitor the Department budget to minimize expenses.
Implement emergency training procedures for the protection of guests, staff, and company assets.
Maintain knowledge of emergency procedures, including guest responsibilities and evacuation procedures.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Perform other tasks as assigned by the Hotel Operations Manager.