Hotel Manager - Home 2 Suites Austin South

Remington Hospitality•Austin, TX

11d•Onsite

About The Position

The Hotel Manager is responsible for directing the operations of the hotel to support the hotel's profit, guest service, and revenue goals. This role directly oversees the housekeeping and engineering departments, supports leadership within each department team, and is involved in the budget process. The manager is expected to establish a friendly, service-oriented approach to guests through personal leadership and example, coordinate special programs to improve guest service, and engage in departmental activities such as walk-throughs, room inspections, budget reviews, revenue management, and promotions. The role also involves reviewing sales solicitation activities, evaluating market mix, and participating in sales solicitation of key accounts. Ensuring compliance with human resource policies, consistent administration of programs, and ongoing training for associates are key responsibilities. The position requires working cooperatively and friendly with associates, practicing a culture of guest service, and performing any reasonable request as assigned by management. This job description is not exhaustive, and other duties may be assigned.

Requirements

Previous hospitality experience is required, hotel experience is preferred
Minimum 2 years' management experience is required
Ability to relocate without restrictions is required
Ability to travel during the training program
Strong business communication skills verbal and written
Strong presentation skills and ability to lead team at leadership and hourly level
Knowledge of federal, state and local employment laws and regulations
High work ethic and self-initiative
Strong computer skills in Microsoft Suite
Regular attendance according to established guidelines
Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
Professional image as perceived by subordinates, peers, superiors, guests and community
Must possess basic computational ability
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Ability to maintain calm and professional demeanor in sometimes high pressure situations
Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
Ability to participate in and lead departmental and/or hotel team meetings
Sit, stand and walk for varying lengths of time
Lift approximately fifteen (15) pounds
Good communication skills, both written and verbal
Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset

Nice To Haves

Bachelor's degree in Hotel Management or related business field is preferred
Previous P&L experience is preferred

Responsibilities

Support the development of strategies to support the hotel's profit, guest service and revenue goals by directing the operations of the hotel.
Directly oversee the housekeeping and engineering department of the hotel.
Support the leadership of each department team, including their goals and development.
Be involved in the budget process and review for operations, staffing and cost expenditures that are in line with forecasted sales and costs. Review cost controls and direct corrective actions, as needed, to ensure flow.
Through personal leadership and example, establishes a friendly, service-oriented approach to guests that is exhibited by all hotel departments and achieves guest satisfaction measurements. Coordinate special programs, functions and incentives to improve guest service.
Engage in each department; participate in walk-throughs and room inspections, budget review, revenue management and promotions. Set the tone and expectation of the deliverables.
Regularly reviews sales solicitation activities, room night's productivity, and group rates sold by the sales department. Evaluates market mix and makes adjustments as required. Is personally involved in sales solicitation of key accounts.
Ensures compliance with all human resource policies and confirms that the programs are in place and are administered consistently throughout the hotel. Is personally visible to all hourly personnel.
Ensures that training is an ongoing function at the hotel and includes new associates as well as existing associate training. Ensure that managers attend at least one franchise job related class annually.
Work in a cooperative and friendly manner with fellow associates.
Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
Perform any reasonable request as assigned or directed by management.