Hotel Manager (Caesars Palace LV)
About The Position
The Hotel Guest Services Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace. This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missing. This leader supports the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of rooms division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, and at the front desk as it is in the office. The Hotel Guest Services Manager will have a natural passion towards action, an ownership mentality and will be able to thrive in a fast-paced, multi-tasking environment with a constantly changing work environment. The Manager must be humble and understand the need to work side by side with others in delivering outstanding experience to our guests; and act on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.
Requirements
- Diverse knowledge of rooms division operations.
- Willingness to dive into the day-to-day operation.
- Ability to balance and manage long-term goals of the hotel.
- Natural passion towards action.
- Ownership mentality.
- Ability to thrive in a fast-paced, multi-tasking environment with a constantly changing work environment.
- Humility and understanding of the need to work side by side with others.
- Ability to act on feedback.
Nice To Haves
- Passion for delivering personalized service in an exclusive setting.
Responsibilities
- Set the tone for the front-of-house experience of Caesars Palace.
- Assist in leading the hotel departments (Front Office, Front Services) by example.
- Ensure that no need goes unmet and no opportunity to make a guest’s visit special is missing.
- Support the team to deliver remarkable guest and team member experiences.
- Dive into the day-to-day operation while balancing and managing the long-term goals of the hotel.
- Support and lead the hotel operation.
- Ensure the resort maintains a high level delivering outstanding guest services.
- Build a dynamic team.
- Be present in the lobby and at the front desk as well as in the office.
- Act on feedback to make the operations better.
- Perform all duties in accordance with departmental, property, and corporate policies, practices, and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
